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NOTICE: We will be closed for the holidays, Dec. 24th - Jan. 1st. Orders placed during this time will be processed on Jan. 2nd, 2023.
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Delivery Information

Our Shipping Policies
We offer Free UPS Ground shipping on orders over $89. Oversized flat, rigid signs excluded.

Domestic Shipping Rates and Estimates
We only ship to the 48 contiguous states. We offer Free UPS Ground shipping for orders over $89.00 (excludes oversized flat, rigid signs). For expedited shipping rates and orders under $59.00: shipping charges for your order will be calculated and displayed at checkout.

As a result of the Coronavirus pandemic, UPS has suspended its service guarantees for all shipping options except UPS Next Day Air Early A.M., UPS Next Day Air and UPS Next Day Air Saver. Until further notice the delivery time for UPS Next Day Air Saver has been extended to 11:59 P.M. on the date of the scheduled delivery.

Freight Shipping Rates and Estimates
For oversized flat, rigid signage (larger than 32” x 48”), we ship using R&L Freight services. Before placing your order, you can contact us at 1-800-215-6424 or customer.service@goodguyssigns.com for a shipping estimate. The freight charges will be billed separately after your order is placed.

In-store pickup
You can skip the shipping delays with free local pickup. We have two facilities in the Tampa area. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up at the location it is produced. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8:30am - 5:30pm on Monday - Friday. Please have your order confirmation email or order number with you when you come.

How do I check the shipping status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at customer.service@goodguyssigns.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes
At this time, we are unable to ship to P.O. Boxes. You must provide a residential or commercial shipping address.

Refunds, returns, and exchanges
For more information about refunds, returns, and exchanges, please visit our return policy page.

For in-stock items and are not customized, we accept returns up to 30 days after your order is placed, if the item is unused and in its original condition, and we will refund the full amount for the items minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at customer.service@goodguyssigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customer.service@goodguyssigns.com.

Turn Around Times
Most custom orders are completed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email or approving your design via email. Larger orders take longer. You will receive a notification email when your order has shipped.