Good Guys Signs Terms of Sale and Website Use
Welcome to Good Guys Signs. Besides this website, we have a thriving brick and mortar business where sign and decal pro’s labor to provide exceptional service at low prices. By using this website, you are agreeing to comply with and be bound by the following Terms of Sale and Website use. Please review these following terms carefully. If you do not agree to these terms, you should not use this site. The term "goodguyssigns.com" or "us" or "we" or "our" refers to Good Guys Signs, the owner of the Web site. The term "you" refers to the user or viewer, and visitors of our Web Site
1) Acceptance of Agreement
You agree to the terms and conditions outlined in this Terms of Sale and Website Use Agreement ("Agreement") with respect to our website (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to this website, the content, products or services provided by or through this website, and the subject matter of this Agreement. This Agreement may be amended at any time by Good Guys Signs, Inc. (“us”) from time to time without specific notice to you. The latest Agreement will be posted on this website, and you should review this Agreement prior to using our Website. When you make a purchase on this website, you acknowledge that you have read this document and agree to be bound by the Terms of Sale and Website Use Agreement.
2) Our Color Policy
We cannot guarantee color matching or an exact color print based upon a monitor’s settings, regardless of how accurately it was calibrated. Silk Screen signage can be accurately printed using precise PMS values. Digitally printed signage uses CMYK values, and can have slight color variations. Slight color variations should be considered acceptable and will not be considered production mistakes. We use out best judgment, based on years of experience, to get the right color from each print. If color is critically important to you, we advise you call in advance, and pay for a press proof to achieve the precise look you are shooting for.
3) Copyright and Permitted Uses
The graphics, design, composition, magnetic translation, digital conversion, content, organization, and other matters related to this website are protected under applicable copyrights, trademarks and other proprietary rights (including but not limited to intellectual property rights). The copying, publication, redistribution, or use by you or your assigns of any such matters or any part of this website is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on this website does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of other parties. You are hereby granted a non-exclusive, non-transferable, revocable license (a) to access and use this website strictly in accordance with this Terms of Sale and Website Use Agreement (b) to use this website solely for internal, personal, non-commercial purposes; and (c) to print out discrete information from this website solely for internal, personal, non-commercial purposes and provided that you maintain all copyright policies and other policies contained therein. No print out or electronic version of any part of this website or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.
4) Trademarks / Service Marks
"goodguyssigns.com", “goodguyssigns”, and others are our service marks or registered service marks or trademarks. Other product and company names mentioned on this website may be trademarks of their respective owners. Do not use such without express written consent.
5) Restrictions and Prohibitions on Use
Your license for access and use of our Site and any information, materials, artwork, or documents (collectively defined as "Content and Materials") therein are subject to the following restrictions and prohibitions on use: You may not
(a) copy, print (except for the express limited purpose permitted by Number 1 above), re-publish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of this website or any Content and Materials retrieved therefrom;
(b) use this website or any materials obtained from this website to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial or non-profit distribution mechanism;
(c) create compilations or derivative works of any Content and Materials from this website;
(d) use any Content and Materials from this website in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any other parties;
(e) remove, change or obscure any copyright notice or proprietary notice or Terms of Sale and Website Use Agreement contained in this website;
(f) make any portion of this website available through any timesharing system, service bureau, the Internet or any other technology now existing or developed in the future without our express, written consent;
(g) remove, decompile, disassemble or reverse engineer any of our website software or use any network monitoring or discovery software to determine our website architecture;
(h) use any automatic or manual process to harvest information from our website;
(i) use this website for the purpose of gathering information for or transmitting
(j) unsolicited commercial email;
(k) email that makes use of headers, invalid or nonexistent domain names, or other means of deceptive addressing; and
(l) unsolicited telephone calls, postage mailings or facsimile transmissions;
(m) use this website in a manner that violates any state or federal law regulating email, facsimile transmissions, postage mail or telephone solicitations; and
(n) export or re-export this website or any portion thereof, or any software available on or through this website, in violation of the export control laws or regulations of the United States of America.
6) Design Proofing and website User related mistakes
We pride ourselves on consistent quality, accuracy, and speed at Good Guys Signs. If you are not satisfied, please let us know. If necessary, we can reprint your order at no cost to you. You must, however, notify us of any problem within 24 hours of receipt of your signs and return the product to us, if so requested. Note: Orders for more than 2 of the same item will be replaced only if the error is the fault of goodguyssigns.com., or employees of Good Guys Signs, Inc. Reprints due to error(s) by, you, the user, are limited to two items, and cannot always be printed and shipped at no charge to you. Uploaded Images: Good Guys Signs, Inc is not responsible for the quality of images you upload for printing. Because image quality varies so greatly, we recommend any file you are not sure about be emailed to our customer service. We will give the best advice possible, understanding that “acceptable” standards vary from person to person. Industry standards dictate that 72 DPI (dots per inch) to 150 DPI is generally determined to be good quality when viewed from approximately 3 feet away. We can help you with a second, professional opinion, but the choice to move forward with a print will always remain with you.
7) Local, State, and Federal Legal Regulations and Guidelines
Good Guys Signs may make available through our website, or through other websites, signs, forms, checklists, business documents and other documents (collectively, "Documents"). These Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents are provided for a fee and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, current-ness, accuracy, and/or appropriateness. THE DOCUMENTS ARE PROVIDED "AS IS", "AS AVAILABLE", AND WITH "ALL FAULTS", AND WE AND ANY PROVIDER OF THE DOCUMENTS DISCLAIM ANY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Documents may not be appropriate for your particular needs. Often, city, county, or state laws may require different / additional provisions to ensure the desired compliance or result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation. Please note: information contained on or made available here is not intended to and does not constitute legal advice, recommendations, mediation or counseling under any circumstance and no attorney-client relationship is formed. We do not warrant or guarantee the accurateness, completeness, adequacy or currency of the information contained in or linked to the Site. Your use of information on this website or materials linked to our Site is entirely at your own risk.
8) Linking to the Site and Illegal Behavior
You may provide links to this website, provided that (a) you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on this Site, (b) your link or site does not engage in illegal, immoral, or pornographic activities, and (c) you discontinue providing links to this Site immediately upon request by us or our assigns. We further reserve the right to investigate complaints or reported violations of this Terms of Sale and Website Use Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information. You agree to indemnify, defend and hold us and our investors, partners, agents, officers, directors, employees, legal associates, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, as well as affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of this Site. You further agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of this Site and the Content and Materials provided therein.
9) Registration and Transferability
Certain portions and functions of our website require registration. If registration is requested, you hereby agree to provide us with accurate, complete registration information. Your registration must be done using your real name and accurate information. Each registration is for your personal use only and not on behalf of any other person or entity. Good Guys Signs does not permit (1) any other person to use the registered sections under your name; or (2) access through a single name being made available to multiple users on a network. You must prevent such unauthorized use. Your right to use our website is not transferable or assignable. Any password or right given to you to obtain information, graphics, or documents is not transferable or assignable without express written permission.
10) Purchased Items and Content
By making a purchase on this website, you are taking responsibility for the content you design or upload. You agree that no Authorized Representative, Employee, Officer, Owner, or Agent is responsible for the content or for monitoring the content of the signs, decals, banners, or other graphical products created or uploaded on this website. You agree your graphical product(s) will not be checked for content, spelling errors, color matching, aesthetic value, grammatical errors, logical errors, or for intellectual property status of others. You will have opportunities in the design process and after to verify your work meets your satisfaction. Furthermore, we will not check the copyright or trademark rights of your created or uploaded files; that is your responsibility as someone using or making the content. Should there be doubt as to the status of your ability to use someone’s else’s work, you are responsible to obtain permission. You may contact our customer service to receive our guidelines of acceptance, should we see something we are uncomfortable making for you. Lastly, we reserve the right to not complete certain purchases, and refund your payment. These purchases include, but are not limited to, content that is not legal or has dubious legal standing, can be harmful to legitimate democratic values, is abusive, can be considered vulgar, harassing, defamatory, obscene, pornographic or indecent, inflammatory, libelous, tortious, hateful, or racially, ethnically or otherwise objectionable, threatening, or invasive of an individual, corporate, or groups rights including but not limited to rights of celebrity, privacy and intellectual property.
11) Templates and Clip Art
Good Guys Signs provides pre-made, adjustable templates and clip art for the convenience of it’s customers, as well as inspiration for original design. You hereby agree this art is intended for novelty purposes, and are not intended to be taken by the user for use as official logo’s, official symbols, or owned by the user. Paying customers who need professional copies, defined as Adobe branded versions of their art, can contact our customer support to see if this can or will be arranged.
Good Guys Signs uses quality materials, quality inks, and represents this on our site. It is your responsibility to independently research materials to make certain that what you are buying fits your needs. It is encouraged that if you are not certain, to talk to a sign professional, including one of our own, to obtain an in-depth description of materials, to be certain there is a match between your needs and the material selected. Example: It is entirely possible that you can call 50 sign shops, and not find one person who knows the difference between economy calendared vinyl (aka monomeric vinyl) and quality calendared vinyl (polymeric vinyl with stabilizers). Quality vinyl will not shrink as quickly in heat and direct sun. Should you be making a purchase where more advice is needed, talk to us or a local, well-educated professional.
Though you are responsible for the ultimate use, including any local legal regulations, we are happy to give you a professional opinion you can use to weigh your decision.
13) Production Time
Good Guys Signs understands the need for us to be dependable and reliable for you, the customer. We will work hard to meet the scheduled delivery time. As of this writing, March, 2017, our successful delivery time rate is in excess of 98% of all orders. Though each item has varying production times based upon complexity of manufacture and total square feet, along with variables like decals that are individually cut, we will do everything in our power, every time, to achieve your desired "in-hand date".
Factors that can disrupt "delivery/in-hand dates":
a) Orders submitted with obvious errors that we catch. If response from you is not prompt, your delivery date could be missed, with no financial recourse for you.
b) Changes made after orders are submitted. We will still endeavor to achieve your delivery date, but this will be determined by the complexity of the change and your response time on approval of final changes.
c) Incorrect or undeliverable addressing will definitely effect delivery date. It is possible UPS or the USPS will charge additional fee’s for either condition, which is your responsibility if the mistake is yours
d) If a raw input item is backordered, your delivery day could be missed. We will notify you of this immediately. Good Guys Signs stocks hundreds of thousands of dollars in inventory. It is, occasionally, necessary to complete an order with stock that we do not have. If this endangers a delivery date, we will notify you so you can decide the best way to proceed.
e Quality Control is critically important to us. Occasionally, print heads go bad during a print run. If we find that an item has failed a quality check, and this will endanger your delivery date, we will notify you immediately. You can then decide how best to proceed.
f) Shipping Company Error: Once an item leaves one of our facilities, the package is in the hands of one of our shippers, often UPS, USPS, R & L Freight, or Fedex. Unless you have paid for expedited delivery, the delivery date is not guaranteed, should the shipper run into any of the following conditions: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks, disruption or failure of communication and information systems, and adverse weather conditions. We cannot issue refunds for any of these reasons.
14) Dispute Resolution/Waiver of Jury Trial.
All disputes arising out of, relating to or connected with these Terms of Sale and Website Use Agreement or your use of any part of our website service will be exclusively resolved under confidential, binding arbitration to be held in Hillsborough County, Florida before and in accordance with the Rules of the American Arbitration Association, by a sole arbitrator applying Florida law (without regard for conflicts of law principles). The arbitrator's award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms of Sale and Website Use Agreement will be joined to an arbitration involving any other party subject to this Terms of Sale and Website Use Agreement, whether through class arbitration proceedings or otherwise. Any action to enforce an arbitrator's award will be brought in a federal or state court located in Hillsborough County, Florida. Each party hereby irrevocably submits to the personal jurisdiction of the Federal and Florida State courts in Hillsborough County. By agreeing that arbitration is the exclusive remedy, you are waiving your right to sue Good Guys Signs, Inc in a court of law or have a jury resolve any dispute that arises out of, relates to or is connected with this Terms of Sale and Website Use Agreement or your use of any part of the goodguyssigns.com. You understand that you are waiving your right to a jury trial voluntarily and knowingly, and free from duress or coercion. By entering into this Terms of Sale and Website Use Agreement, you hereby irrevocably waive any right you may have to join claims with those of others in the form of a class action or similar procedural device. Any claim arising out of, relating to or connected with this Terms of Sale and Website Use Agreement or your use of any part of the goodguyssigns.com must be asserted individually. Furthermore, Good Guys Signs and/or any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from our Site or any services or products obtainable therefrom, (b) the unavailability or interruption of the Site or any features thereof, (c) your use of the Site, (d) the content contained on the Site, or (e) any delay or failure in performance beyond the control of a Covered Party.(b) THE AGGREGATE LIABILITY OF US AND THE AFFILIATED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE AND/OR THE PRODUCTS, INFORMATION, DOCUMENTS AND SERVICES PROVIDED HEREIN OR HEREBY SHALL NOT EXCEED $125 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US AND ANY AFFILIATED PARTY.
15) Return and/or Refunds
Good Guys Signs guarantees the products that we sell are free from manufacturing defects and as such will be good for 90 days after purchase of the product. Should a failure occur prior to 90 days after the purchase of one of our products, you agree to either a) take a photograph/ video where appropriate of the defective item(s) and provide to us or b) return the defective item(s) to Good Guys Signs, Inc. Upon verification of a defect, we will either issue a replacement or website credit for the purchased value of the item(s). We will require full and complete information and description of the failure to make a determination of the cause of the failure.
16) Errors, Corrections, Changes, Website Availability
We cannot represent or warrant that our Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. Furthermore, this " basis. We do website service is made available on an "as is" and "as available not represent or warrant that the information available on or through our Site will be correct, accurate, timely or otherwise reliable. We may make changes to the features, functionality or content of our Site at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on this Site.
You agree to indemnify and hold Good Guys Signs, Inc and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, attorneys' fees and costs) incurred in connection with any third-party claim, demand or action ("Claim") brought against any of the Parties alleging that you have breached any of this Terms of Sale and Website use Agreement through any act or omission, including but not limited to any claim that your content infringes or violates the legal rights of any other party. If you have to indemnify Good Guys Signs Inc. under this Section, we will have the right to control the defense, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without Good Guys Signs, Inc.’s express written permission.